Last updated: 11 August 2025

Privacy Policy

Shimmer and Slice Studio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shimmerandslicestudio.com.au and purchase our products.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Identification details – name, email address, phone number, billing and shipping addresses.
  • Transaction details – purchase history, order details, payment information (processed securely via third-party payment providers; we do not store full credit card details).
  • Account information – username, password, preferences, wish lists.
  • Communications – enquiries, support requests, feedback, reviews.
  • Technical data – IP address, browser type, device type, cookies, and analytics data.

2. How We Collect Your Information

We collect personal information when you:

  • Make a purchase through our website.
  • Create an account with us.
  • Sign up for our newsletter or marketing communications.
  • Contact us by email, phone, or online chat.
  • Interact with our website through cookies and analytics tools.

We may also collect information from:

  • Payment service providers.
  • Shipping and logistics companies.
  • Social media platforms when you engage with our profiles.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Deliver purchased goods to you.
  • Communicate with you about orders, returns, or enquiries.
  • Send marketing emails (only if you have opted in; you can unsubscribe anytime).
  • Improve our products, services, and website experience.
  • Prevent fraud, unauthorised transactions, and misuse of our services.
  • Comply with legal obligations.

4. Disclosure of Your Information

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal, Afterpay, Zip) to process payments.
  • Shipping carriers (e.g., Australia Post, courier services) to deliver your orders.
  • IT and hosting providers to operate our website.
  • Marketing platforms (e.g., email newsletter services) if you subscribe.
  • Legal authorities where required by law or to prevent illegal activities.

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Enable website functionality (e.g., shopping cart).
  • Analyse website traffic and performance.
  • Provide personalised content and offers.

You can manage cookies through your browser settings, but disabling them may affect site functionality.

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:

  • Secure Socket Layer (SSL) encryption.
  • Limited access to personal data by authorised staff.
  • Secure third-party payment processing.

7. Overseas Disclosure

Some service providers we use may store or process data overseas, including in the USA, EU, and other jurisdictions. We take reasonable steps to ensure these providers comply with privacy protections equivalent to Australian law.

8. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate. Please contact us (see Section 10).

9. Marketing Communications

You can opt out of marketing emails by:

  • Clicking the “unsubscribe” link in any promotional email; or
  • Contacting us directly.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your information, contact us at:

Shimmer and Slice Studio
Email: shimmerandslicestudio@gmail.com
Website: https://shimmerandslicestudio.com.au

We will respond to all enquiries in line with the Privacy Act 1988 (Cth).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last updated” date revised accordingly.

Who We Are

We are a family-run small business dedicated to providing unique, high-quality products that inspire creativity and bring joy to our customers. At Shimmer and Slice Studio, we value trust, transparency, and customer satisfaction, and we’re committed to respecting your privacy and protecting your personal information.

Our website address is: https://shimmerandslicestudio.com.au

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.