Customer Support

We’re here to help! At Shimmer and Slice Studio, we want your experience with us to be as smooth and enjoyable as possible. Whether you have questions about an order, need assistance with a product, or just want to say hello, our friendly team is ready to assist you.

How to Get in Touch

Email: shimmerandslicestudio@gmail.com
We aim to respond to all emails within 1–2 business days.

Common Support Topics

Before contacting us, you might find your answer quicker by checking these common topics:

• Order Status & Tracking – Find out where your order is and how to track it.
• Returns & Exchanges – Learn about our return policy and how to start a return.
• Product Information – Get detailed information on materials, care instructions, and usage tips.
• Custom Orders – Enquire about personalised or bulk orders for special occasions.

Our Support Hours

We’re available during:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Closed on weekends and public holidays.

Tips for a Faster Response

When emailing us, please include:

• Your full name
• Order number (if applicable)
• A clear description of your query or issue
• Photos (if it’s a product-related concern)

We appreciate your support and can’t wait to help you bring your creative projects to life!