Contact Us

Got a question, custom request, or need a hand with your order? We’re here to help!

Email: shimmerandslicestudio@gmail.com

What we can help with

• Order questions: tracking, changes, or updates
• Shipping & delivery: timeframes, lost/delayed parcels
• Returns & exchanges: eligibility and how to start
• Custom designs & bulk orders: tell us your idea and timeline
• General enquiries: anything else!

Response time

We aim to reply within 1–2 business days (AEST). If it’s urgent, pop “URGENT” in your subject line.

Helpful details to include

To speed things up, please include:

• Your full name
• Order number (if you have one)
• A brief summary of your request
• Any photos/files that help explain the issue